For the past three years I have worked in the Payroll department with over 350 employees and in that time I have come to truly value Professional Employee Services. They are service oriented, friendly, accurate, and conscientious of our deadlines and requirements. Their work is consistent, complete, and dependable.
They respond to emails quickly so I don’t need to stop my work to make the call. If I send a time sensitive request, they will often send a quick acknowledgement just to let me know they are on the job.
They quickly help me resolve any issue in a non-critical and professional way – even if the error is mine. They will deliver documents or checks to the same location more than once in a day, if they can, and right to my desk (which is upstairs – not just inside the door at the front desk). They will call a financial institution, without compromising confidentiality, to verify that funds were directed to the correct account for automatic deposits, instead of deferring that task back to me.
Their reports are complete, correct, and easy to read. We were recently audited and the examiner was pleased that everything was in order and easy to check. All we had to do with the reports was put them in a binder!
They are also very quick to reprint W-2’s that employees may have “lost in the move.”This gets quite crazy right around tax time.
When I have a question, I especially appreciate the additional service of giving me competent instructional information about topics such as payroll taxes or garnishment procedures. The emails will contain comprehensive understandable information complete with examples. It’s so well written I can often “cut and paste” portions of it in response to inquiries directed to me from employees – and that really makes my job easier!
Simply stated, ProEmp has a “let’s get this done” attitude. They never make me feel like I am interrupting their day, they just get right to it and work with me to complete the task at hand.
A raving fan,